TERMS & CONDITIONS

Updated June 2025

These Terms and Conditions (Conditions) set out the basis on which Bunk Hotels, hereafter Bunk (as defined below), will provide accommodation and other products and services at its hotels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.

1. INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• “Arrival Date” means the date on which the guests stay at the hotel is due to commence, as per the Booking Details
• “Booking” means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by Bunk.
• “Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hotel and any other products and/or services to be included in the Booking.
• “Charges” means the charges payable by the customer in connection with the Booking.
• “Contract” means the contract between the Customer and Bunk in relation to the Booking.
• “Customer” means person who makes the Booking.
• “Bunk” means Bunk Hotels Amsterdam B.V. or Bunk Hotels Utrecht B.V. or such other company in the same group of companies as Bunk Hotels Amsterdam B.V. or Bunk Hotels B.V. (that operates the Hotel).
• “Guests” means the Customer and any third parties they invite to the Hotel in connection with the Booking.
• “Hotel” means the hotel owned or operated by Bunk the location of which is specified in the Booking.

2. BOOKINGS

Please note that different terms and conditions may apply in relation to all online bookings via WeAreBunk.com and affiliated websites, depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your booking. You are advised to check thoroughly the rate details before making your online reservation. This agreement governs bookings made by telephone and online. When requesting bookings, customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.

No request for a booking should be deemed to be accepted unless and until Bunk confirms its acceptance and provides a booking reference, at which point the contract will come into existence. Any request to change the dates or length of stay or add products and/or services will be subject to availability and the customer paying for such increased length of stay and/or products and/or services at Bunk’s standard rates from time to time.

3. FEES AND PAYMENT

The charges will be as quoted by Bunk to the customer upon the customer’s request for a booking. Unless otherwise agreed by Bunk, the charges only cover the provision of accommodation at the hotel and the customer may incur additional charges including, without limitation, charges for meals, drinks, art, use of shop, late check out (the “Additional Charges”). Customers will be informed of the amount of the additional charges before they are incurred.

Bookings will be subject to the customer: making payment of the charges in full in advance or paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the charges or the balance of the charges (as the case may be) and any additional charges can be taken at check in at the hotel or at the time of booking. If not prepaid in full at time of booking the balance of the charges must be paid by the customer immediately on checking in at the hotel. Any additional charges must be paid either as they are incurred or, at Bunk’s option, upon the customer checking out at the hotel.

METHODS OF PAYMENT

Bunk accepts the following payment methods:

• VISA
• MasterCard
• Maestro
• Diners Club
• American Express
• JCB
• V PAY
• PayPal
• iDeal

RATES

We have 2 types of rates; flexible and non-refundable. For the flexible rates, cancelling your reservation is OK but you must tell us by 12pm one day before you were booked to arrive unless we specify otherwise when you’re booking. If you cancel your reservation after 12pm one day before arrival, we’ll charge you 1 night’s room and taxes. Peak periods may have additional cancellation restrictions, but we’ll tell you about those when you book with us. With a non-refundable rate, you are not able to change or cancel your stay and thus you will be charged for 100% of the costs.

PAYMENTS & DEPOSITS

Valid credit card details are requested when making a booking in order to guarantee your reservation. A non-refundable rate will be fully charged at time of booking.

4. CANCELLATIONS

• The Customer may cancel the Booking without charge if notice is given to Bunk at least 24 hours prior to 1400 hours (local time) on the Arrival Date. In which case Bunk will refund to the Customer all sums paid by the Customer in advance.
• Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation of the Booking, all Charges applicable to that Booking remain payable in full.
• Where the Customer fails to give sufficient notice of cancellation as mentioned above or fails to arrive (no show) at the Hotel, the entire Booking will be deemed cancelled and the Customer must pay the Hotel an amount equivalent to the Charges applicable to the first’ night’s stay at the Hotel.
• Bunk may at any time cancel a Booking if the Hotel becomes unavailable due to circumstances outside Bunk’s control in which case Bunk will pay the Customer a full refund of any Charges and any booking fee paid.
• Bunk may at any time cancel the Booking if the payment details provided by the Customer are invalid and the Customer fails to provide alternative valid details.
• To be sure what rules apply to your booking, login to your personal Bunk account.
• Please note: Changes in date or number of nights can lead to different rates and are subject to availability. A booking of 6+ rooms/beds is considered a group booking. For group rates and bookings, contact Bunk directly at Stay@wearebunk.com. Please note: Different terms & conditions and rates apply for group bookings.

5. CHECK-IN AND CHECKOUT

Check-in time at the Hotel booked is from 3pm on the day of arrival. Arriving early? No problem. You can safely store your luggage in one of our spacious lockers. Check-in prior to 3pm may be available subject to prior arrangement with Bunk and subject to the full range of services and facilities at the hotel not being available until the standard check in time.

Regular checkout time at the hotel booked is 11 am. Later checkout times may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, failure to check-out by 11 am may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate. All incidental charges must be settled upon checkout. If you want to stay longer, you can always ask for availability at the hosts. 

6. HOTEL RULES

• Valid photo identification in the form of a Driver’s License, Identity Card or Passport is required at check-in.
• Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the Hotel. Customers and Guests are required not to act in any way which may disturb other guests or the Hotel team; this behaviour includes but is not limited to: disrespectful language, physical or psychological violence, intimidation and sexual harassment. Failure to adhere to this requirement will result in Guests being asked to leave the Hotel in which event all Charges and Additional Charges shall become immediately payable by the Guest.
• Bunk Hotels are non-smoking hotels as per Dutch law. If necessary, Customers and their Guests are required to smoke outside of the Hotel. Smoking marijuana is also prohibited at the Hotel and in all outdoor public areas. Failure to adhere to these requirements will result in Customers incurring Additional Charges of minimum €250 for deep cleaning.
• Guests are responsible for their personal belongings in Hotel public areas. Bunk is not liable for any loss, theft or damage that may occur within Hotel public areas. The Customer will be responsible for any loss or damage caused at the Hotel by Guests or visitor of the Guest. The Guest may be liable for Bunk’s reasonable cost of repairing, cleaning or replacing any property of Bunk which is damaged, soiled or lost by a Guest.
• Every Hotel accommodation (Pods and Rooms) is equipped with a small safe for personal items. Bunk is not liable for any items taken from the safe. Customers and their Guests may rent additional lockers for larger personal items – also here, Bunk cannot be held liable for the loss or damage of any goods.
• Guests may not stay in the Hotel for longer than a maximum of 12 nights consecutively.
• No animals are allowed in the Hotel with the exception of guide dogs.
• Guests may not consume food in the shared dorm (Bunk Pod) spaces. Guests may not bring outside food or beverages into Bunk’s restaurant areas. Outside food is to be consumed only in designated public areas.
• Bunk does not accept bookings made by those under the age of 18. Guests who are under the age of 18 cannot stay in shared hostel (Bunk Pods) accommodation, however they can stay in private Bunk Rooms when accompanied by an adult over the age of 18 and using existing bedding. Failure to adhere to these rules entails a breach of Contract and will result in automatic Cancellation of the Booking with no refund given.

7. LIABILITY

• Bunk cannot be held liable for direct or indirect damage as a consequence of the Guests use of the Bunk Rooms or Bunk Pods and public areas, including and without limitation, damages, and losses because of fire, robbery or criminal behaviour.
• Bunk cannot be held liable for death, injury to a person, loss of, or damage to any property of any person staying/visiting Bunk.
• Bunk cannot be held liable for any damages caused by third parties.
• The person booking the reservation (Customer) is responsible for any direct or indirect damage to the Bunk Rooms or Bunk Pods and public areas and loss of any of its contents.
• We expect everyone staying at Bunk to take all reasonable care of Bunk property. Please report any damage, loss or improper cleanliness of your Bunk Room or Bunk Pod, as we want to fix it as soon as possible to make you feel right at home. In addition, this will prevent you from being held responsible for any damage or loss during or after your stay.
• In the case of leaving a Bunk Room or Bunk Pod or any other area on Bunk property with any damage, missing of items or heavy pollution, your credit card provided at check-in or booking can be charged for the associated costs.
• The Customer agrees that Bunk is only supplying its facilities, products and services to the Customer for private use and have no liability to the Customer for any loss of profit, loss of business, business interruption or loss of business opportunity.